• Opening Hours: Mon - Fri: 8:30am - 5:30pm

IT Support services

Do You Have a Single Point of Contact To Resolve Your Tech Problems?

Every business needs support when it comes to technology. An IT support desk solution can give your business one single point of contact. This will ensure that any potential technical issues will be addressed quickly and easily so your business can continue to operate and grow.

 

Just take a look at some of the features that our IT Support and Helpdesk provides:

✔  Bilingual helpdesk support​​​​​​​

✔  On-site and remote support

✔  Quick Response

✔  Expertise from senior specialists

Service and Support

If an issue is too difficult to solve remotely, then we will send a technician over to your location as soon as possible for a speedy resolution. Our engineers and technicians are fullyequipped, and with years of experience under their belts, so we are certain that you won’t be having issues for too long.

By choosing IDSL, you will be benefitting from a company using industry-leading tools. We can comfortably ensure that your networks and systems are operating at peak performance in no time.

So if you are suffering from technical difficulties in Greater London, please don’t hesitate to reach out to us. Whether your software is playing up, or your hardware and operating systems have suddenly crashed, we will get things back up and running for you in no time at all.


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    Proactive Maintenance and monitoring

    Our expert team of consultants can easily perform maintenance as well as monitoring services, which have been designed to identify and prevent issues prior to their occurrence. More often than not, hardware requiring regular attention can be monitored, ensuring smooth operations for your business.

    Helpdesk IT Support

    Even the simplest technical problems can rapidly affect your business operations without proper guidance or support. Our IT helpdesk services have been designed to provide you with an in-depth level of support, especially when you need it most.

    Gain peace of mind when you choose IDSL, knowing that our service desk will always be there to support you, no matter the weather!

    Business BRONZE

    £9.99 PCM

    Unlimited Telephone Support

    9AM – 5:00 Mon – Friday

    Call returned within 2 hours

    Microsoft certified engineers

    Set fees for remote support

    Next business day response time for site visits

    10% reduction on site visit fees

    Online helpdesk system

    Business SILVER

    £12.99 PCM

    Unlimited remote support

    8:30 TO 5:30 Mon -Friday

    Unlimited telephone support

    Call returned within 2 hours

    Microsoft certified engineers

    Same business day response time for site visits

    20% reduction on site visit fees

    Online helpdesk system

    AVG cloud care Antivirus

    Business Gold

    £16.99 PCM

    Unlimited remote support

    8:30 TO 5:30 Mon -Friday

    Unlimited telephone support

    Call returned within 2 hours

    Microsoft certified engineers

    Same business day response time for site visits

    20% reduction on site visit fees

    Online helpdesk system

    AVG cloud care Antivirus

    Unlimited Pro Email services

    Telephone And Remote Support

    £150 per month

    This IT Support Service agreement package example gives the client unlimited Support service calls with a response via telephone and/or remotely.
    This package will suit a small business with 5 machines or less.

    What’s included?

    • Up to 5 machines (pc / Mac)
    • 1 windows server
    • Unlimited telephone and remote support
    • Proactive monitoring
    • Network / Internet support
    • 15-minute response for Priority 1 issues
    • 60-minute response for Priority 2 issues
    • 4 free visits in year

    Full Onsite Support

    £300 per month

    This IT Support Service agreement package example gives the client unlimited Support service calls with a response via telephone and/or remotely. If the issue cannot be resolved and engineer will attend the site at no extra cost.
    This package will suit a small business that has a high dependency on its IT.

    What’s included?

    • Unlimited telephone and remote support
    • Unlimited onsite support
    • Proactive monitoring
    • Network / Internet support
    • 15-minute response for Priority 1 issues
    • 60-minute response for Priority 2 issues