Terms and Conditions

The Customer acknowledges that this is a Voice over Data Network service, and as such, it is dependent on the Customer’s connection to the data network and the data network itself. The Customer’s service may therefore cease to function if there is a power failure or a failure in the underlying data network.
The Customer understands and acknowledges that this service allows calls to the emergency services numbers 999 and 112 and that calls to these services may fail if there is a power cut or if the customer’s broadband connection fails.
The customer understands and acknowledges that the address provided by the customer will be passed to the Emergency Services and will be used in location finding during a 999 call. The customer understands and acknowledges that the address provided is the location that the service will be used and that it is the customer’s responsibility to notify IDSL of any changes to this information.

Subject to the terms and conditions of this Agreement, IDSL will provide to the Customer, the telecom services and/or related services described in the specific package of services chosen by you. IDSL shall take all due care in the provision and maintenance of the service to provide quality and reliability. In the event of any failure or malfunction within our networks IDSL shall then correct any failure or malfunction as soon as is reasonably practical

The initial term of this Agreement shall be as stated in the Order (“Initial Term”). The Initial Term shall begin upon commencement of Service to the Customer, provided, however, no Service shall commence unless and until IDSL  receives and accepts a completed Order from the Customer plus payment in full for Services to be rendered during the Initial Term and any setup charges.
Logic reserves the right to reject any submitted Order for any or no reason prior to acceptance by IDSL. After the Initial Term, unless otherwise agreed to by the parties, this Agreement shall automatically renew for successive terms of equal length as the Initial Term unless terminated or cancelled by either party only as provided in Paragraph 9 below. The Initial Term plus all successive renewal periods during which Service is provided shall be collectively referred to as the “Term.”

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 The customer is wholly responsible for the safety and security of the equipment used by them to access the IDSL network and services and must put in place such safeguards as necessary to prevent unauthorised use. The customer is responsible for all persons who use their username and password to access the service, whether authorised or not. IDSL accepts no responsibility whatsoever for costs incurred by the customer from unauthorised usage of a customer’s account.

IDSL reserves the right to check the security of a customer’s equipment or devices used to connect to its network if it reasonably believes that equipment on the customer’s network may be at risk from external attack (hacking) or if they believe that its terms and conditions of use are not being followed.

IDSL will exercise no control whatsoever over, nor have any responsibility or liability whatsoever for, the content of the information passing through its network. IDSL shall make no effort to validate any information passing through its network for content, correctness, usability or for any other reason.

Any users causing inappropriate CPU (central processor unit) usage, system load, performing any illegal activities or misusing 999 / 112 services will be immediately suspended.

Customer conduct: IDSL will not tolerate bad language, verbal or threatening behaviour either via phone, email or any other form of communication IDSL expects that their Customer Service and support representatives act in a polite and courteous manor at all times although when faced with over demanding, threatening or abusive callers they are empowered to terminate calls and suspend a user’s account pending investigation.

IDSL reserves the right to determine what constitutes abuse of their staff or services.

Non-UK Telephone numbers: When ordering non-UK telephone numbers you are obliged to conform to the telephone numbering regulations of the country concerned. This will normally mean that you must use the service from within the geographic numbering range you wish to order and should you should register an account with IDSL from an address covered by the number range. Failure to do this may result in the loss of your number.

Music on Hold. Licences: IDSL’s custom Music on Hold service is a storage only system. You are wholly responsible for ensuring that you have the appropriate rights and licences to play the music that you upload. If in doubt, consult the Performing Rights Society.

Take Down. We will remove any content that is contrary to UK law, or considered inappropriate or indecent without consultation or prior notice and at our sole discretion.

Customers are required to keep their user details safe and secure and are responsible for security and integrity of their own local network and email addresses. Any major or minor changes must be emailed to support@idslonline.com

Acceptable Usage: Heavy users of the Broadband service, who in IDSL’s reasonable opinion could be seen to be over-using their service, may at IDSL’s discretion, find their available bandwidth restricted at certain times of the day and, if persistent, may have service suspended or terminated.

From time to time, IDSL will email its customers with information that it judges necessary for the on-going upkeep and maintenance of their accounts and with information about changes, updates and new services that have become available. The Customer agrees to accept these emails unless and until they cancel all active services on their account.

The Customer agrees to use all IDSL Services and facilities, and any information obtained through or from IDSL, at Customer’s own risk. Customer acknowledges and understands that neither IDSL , nor any of its employees, representatives, agents or the like, warrant that the Services offered or provided hereunder will not be interrupted or be error free, nor do they make any warranty or representation as to the results that may be obtained from the use of the Service or as to the accuracy, reliability or content of any information service or merchandise contained in or provided through the Service, unless otherwise expressly stated in this Agreement. IDSL  specifically disclaims all warranties of any kind, including, without limitation, the warranty of merchantability and fitness for a particular purpose, whether expressed or implied, for the Service it is offering or providing hereunder.

Under no circumstances, including negligence, shall IDSL , its officers, agents or anyone else involved in creating, producing or distributing the Service hereunder be liable to the Customer or any third party, for any claims, causes of action or direct, indirect, incidental, special, or consequential, trebled, or punitive damages, that result or have alleged to have resulted from the use of or inability to use the Service; or that results from mistakes, omissions, interruptions, deletion of files, loss of data, errors, defects, delays in operations, or transmission or any failure of performance, whether or not limited to acts of God, communications failure, theft, destruction or unauthorized access to IDSL ‘s’ records, programs or services.

IDSL further shall have no responsibility whatsoever to the Customer or any third party for the accuracy or quality of information obtained through or in connection with its Services provided hereunder. Notwithstanding the above, Customer’s exclusive remedies for all damages, losses, costs or causes of actions from any and all claims, whether in contract, quasi-contract, statutory, tort including negligence, or otherwise, shall not exceed the amount which the Customer paid during the month immediately preceding the claim or the term of this Agreement, whichever is less.

The Customer shall defend, indemnify, save and hold IDSL  harmless from any and all damages, demands, liabilities, losses, costs and claims, including, without limitation, reasonable attorneys’ fees, compensatory damages, punitive damages, trebled damages, and statutory damages (hereinafter “Liabilities”) asserted against IDSL , its agents, its Customers, servants, officers and employees, that may arise or result from any service provided or performed or agreed to be performed by the Customer, its agents, employees or assigns or any product distributed, offered or sold by the Customer, its agents, employees or assigns.

The Customer shall defend, indemnify, save and hold IDSL  harmless from any and all damages, demands, liabilities, losses, costs and claims, including, without limitation, reasonable attorneys’ fees, compensatory damages, punitive damages, trebled damages, and statutory damages (hereinafter “Liabilities”) asserted against IDSL , its agents, its Customers, servants, officers and employees, that may arise or result from any service provided or performed or agreed to be performed by the Customer, its agents, employees or assigns or any product distributed, offered or sold by the Customer, its agents, employees or assigns.

This Agreement may be terminated: (i) by either party, without cause, by giving the other party 30 days prior written notice; (ii) by IDSL , at any time, upon 20 days’ prior notice if in the sole judgment of IDSL , The Customer breaches any material provision of this Agreement and has not cured same by the end of the 20 days; (iii) by IDSL  in the event of non-payment by the Customer as provided in Paragraph 3 above; and (iv) by IDSL , at any time, without notice, if, in IDSL ’s sole judgment, the Customer is in violation of any terms or conditions of IDSL ‘s Usage Policy.

The Customer hereby acknowledges that the Customer has seen and reviewed a copy of IDSL ‘s “Usage Policy” provided on the IDSL  website and that the terms of the Usage Policy are incorporated herein by reference. IDSL reserve the right to amend these terms & conditions and the Usage Policy from time to time and the Customer shall be bound by any such amendments. The Customer shall have the obligation to periodically visit IDSL ‘ Web site to review the terms and conditions and its Usage Policy and to make certain that the Customer is in full compliance therewith. In the event of any inconsistencies between this Agreement and the Usage Policy, the terms of the Usage Policy shall govern..

All notices must be sent either in writing or by email, except as otherwise expressly provided herein that a notice must be in writing. All notices to IDSL shall be delivered to its address stated below or its email address as provided. All notices to the Customer shall be delivered to its mailing address or its email address as provided on the Order. The parties may change their respective address by notice delivered to the other party. All notices delivered in writing must be sent either by overnight courier or certified mail, return receipt requested. Evidence of successful transmission of all notices delivered by email must be retained by the delivering party.

This Agreement sets forth the entire agreement between IDSL and The Customer with respect to the subject matter hereof and supersedes all previous representations, understandings or agreements and shall prevail notwithstanding any variance with terms and conditions of any other prior writing between the parties. If any provision of this Agreement is held to be invalid by a court of competent jurisdiction, then the remaining provisions shall nevertheless continue in full force and effect. The Customer may not transfer or assign this Agreement without IDSL ‘ prior written consent. This Agreement shall be governed by the laws of England and all claims concerning this Agreement shall be brought exclusively in English courts located in England. The parties hereby consent to submit to the jurisdiction of such courts and waive any personal jurisdiction or venue defences concerning said forum. The Customer is deemed to have agreed to this Agreement, when commencing use of any of IDSL ‘s services

Equipment Purchase. IDSL will honour their money back guarantee when the Customer has returned all equipment that has been supplied to them. If you have simply changed your mind about any item ordered, and you wish to return it, you can do so provided you inform us of your decision within 14 days of receipt. The item must not be used and must be ‘as new’ when returned to us. Customers can complete a form by logging to their account on our website and, if we can’t resolve the problem with you directly, you will be issued with an RMA number. You then have 28 days to return the goods to the address you will be provided with. The products must be replaced with original packaging, if not IDSL could refuse acceptance of the hardware.

Once we have received the item, we’ll issue a refund for the product. All equipment must be returned complete and in its original packaging and in an “as new condition” With the exception of goods delivered incorrectly or that are faulty on arrival, the cost of return carriage is your responsibility

Calling credit and Services. No refunds will be given on cancellation for prepaid calling credits, or any of our monthly services.

The period of hire shall commence from the time that the Equipment enters the client’s premises or other agreed location for installation.

If the installation is cancelled after the site visit a general cancellation fee of a minimum £200 or 30% of the contracted amount, whichever is greater, shall be charged.

If the site visit is cancelled after the commencement of installation a general cancellation fee 100% of the deposit amount shall be charged

Any calling credit and any other assets left on an account that has been dormant for longer than 6 months will be deleted and is not refundable.

Please note that calls to IDSL may be recorded to help us in dispute resolution and for training purposes.

Unused parts of monthly billed services are not refundable.